Playbook E-commerce & services
Turn support calls into revenue.
Order status, returns, "is this in stock?" — most stores treat these as cost. TringTring answers them instantly, recovers abandoned carts on the phone, and upsells on the way out, turning your busiest support moments into sales.
01 The day book
Three calls your queue was never going to reach.
The cart left open at 8pm, the delivery that never arrived, the exchange that could have been an upgrade. Here is what each one sounds like, and what gets logged when TringTring takes it.
Recover the cart on the phone
When a high-value customer hesitates, TringTring follows up with a call, answers the objection, applies the offer, and closes — recovering revenue that an email would never have saved.
- Proactive outbound on abandoned high-value carts
- Answers sizing, shipping, and return questions live
- Applies approved offers to close the sale
I stopped because I wasn't sure it would get here before the wedding on Saturday.Recovered · express shipping applied · order placed on the call
Instant order & returns support
"Where's my order?" gets an instant, accurate answer at any hour — no hold music, no ticket queue, no churned customer.
- Live order status & tracking lookups
- Initiates returns and exchanges
- Escalates the tricky cases to a human cleanly
The tracking says delivered but there's nothing at my door and nobody's answering.Traced to depot · replacement dispatched · customer notified by text
Upsell on every call
Every support call is a conversation with a customer who already loves you. TringTring recommends the add-on, the warranty, the bundle — lifting AOV without a human ever picking up.
- Context-aware product recommendations
- Bundles, warranties, and replenishment prompts
- Writes every interaction back to your CRM
Can I swap the medium for a large? And do you sell the matching cover for it?Exchanged · cover added · 2-year warranty accepted
02 Out of the box
It knows your catalogue before it takes a call.
No configuration backlog waiting on your team. It ships inside the e-commerce playbook, then gets tuned against your real calls every month.
Your catalogue
Products, variants, stock, and lead times — so "is this in stock?" gets a real answer, not a promise to check.
Order lookups
Reads your order platform live: status, tracking, delivery window, and what to say when it has slipped.
Your returns policy
Windows, conditions, who pays for shipping, and exactly which exceptions it is allowed to grant.
Approved offers
The discount ceiling, the free-shipping threshold, and which carts are worth calling back at all.
Attach rules
Which add-on, warranty, or refill belongs with which product — offered once, never pushed twice.
Stop leaving revenue on hold.
Hear the e-commerce front desk take a live call, or calculate what your abandoned carts and unanswered calls are costing.