Customers

The call that used to go to voicemail.

Three teams, three very different phone problems. The pattern underneath is the same one every time: the conversation was already worth having, it just arrived at an hour nobody was there to take it.

21
languages live across accounts
<400ms
median response on the voice path
98%
automated QA pass rate
24/7
coverage with no shift pattern

Case studies

What actually changed.

Kettleworks

B2B software

+38%
booked demos
The problem
Inbound demo requests arrived around the clock from three continents, and a lead that waited until the next working morning converted at less than half the rate of one called back inside five minutes.
What they run
An outbound agent now calls every new form fill within ninety seconds, qualifies against their scoring rules, and books straight into the rep's calendar. Anything ambiguous is warm-transferred to whoever is on shift.
Where it landed
Evening and weekend enquiries stopped going cold. The sales team kept the same headcount.

Northbeam Health

Clinics, 14 sites

-52%
average wait time
The problem
Two front-desk staff per site were answering appointment calls between patients, which meant long holds at exactly the busiest hours and a steady stream of abandoned calls.
What they run
An inbound agent answers on the first ring, confirms, reschedules and cancels, and speaks the four languages the clinics actually serve. Anything clinical goes straight to a nurse with the transcript attached.
Where it landed
Front desk went back to the people in front of them. No-shows fell alongside the wait times.

Lumen Collections

Financial services

3.4x
more calls handled
The problem
Every conversation had to be compliant, and compliance was checked by sampling one call in fifty, weeks after the fact.
What they run
Agents run the regulated script with guardrails, verify identity, and take payment on the line. Every call is scored against the same rubric the QA team used, in real time, before anyone reviews it.
Where it landed
Coverage went from a 2 percent sample to every call, and the review queue is now exceptions only.

In their words

Said on the record.

“We answer every after-hours call now. The booked-demo rate climbed within the first month.”
Priya Nair
VP Revenue, Kettleworks
“Wait times that used to embarrass us are basically gone, and callers cannot tell it is not a person.”
Marcus Feld
Head of Support, Northbeam Health
“The QA scoring is the part that sold our compliance team. Every call is graded before we ever see it.”
Elena Rossi
COO, Lumen Collections

Accounts on this page are illustrative while our first reference customers finish their approvals.

See it on your own numbers.

A pilot takes a week: one agent, one call flow, your real traffic, and a QA report at the end of it.

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