Resources
Everything we know about putting an agent on a phone line.
Written by the team that runs the calls. Short pieces, mostly about the unglamorous parts: endpointing, consent, escalation, and what to do when the caller starts shouting.
Start here
Operating it
Changelog
What shipped recently.
We publish every change that touches a live call.
- 18 Sep 2026
Live QA grading on every call
Rubric scoring now runs during the call rather than after it, so a failing call can be escalated while it is still open.
- 02 Sep 2026
Five more languages
Polish, Turkish, Vietnamese, Tagalog and Ukrainian joined the voice set, with matching transcription.
- 21 Aug 2026
Campaign consent controls
Disclosure, recording and consent are now per campaign, and the setting in force is stamped on each call.
Status
Live uptime for call handling, transcription and the API, with incident history.
Brand kit
Logo files, colour values and the rules for using them in your own materials.
Skip the reading.
One test call explains more than any of the pages above. It takes about ninety seconds and needs no account.