Privacy policy

01Who we are

Tring Tring is a voice agent platform operated by GlobalVox. When you use our website or our product, we are the data controller for the information described here. When your agents handle calls for your own customers, you are the controller and we are your processor, acting on your instructions under a data processing agreement.

You can reach our privacy team at privacy@tringtring.ai. If you are in the EU or UK, that address also reaches our representative.

02What we collect

Account data: name, work email, company, role, and billing details for paid plans. Usage data: which features you open, how many minutes you run, error and performance logs tied to your workspace.

Call data: audio, transcripts, the structured outcome of each call, and any fields your agent collects during it. Call data belongs to you. We store it so you can review, score and export it, and we delete it on the schedule you set.

Website data: pages visited and referrer, collected with privacy-respecting analytics. We do not run advertising trackers and we do not sell any of it.

03How we use it

To run the service: place and receive calls, transcribe them, generate responses, score quality, and show you the results. To bill you accurately. To keep the platform secure and to investigate abuse. To support you when you ask for help.

We do not use your call audio or transcripts to train general purpose models. Tuning that improves your own agents happens inside your workspace and stays there.

04Recording and consent

Call recording law varies by country and by state. The platform gives you per-campaign controls for disclosure announcements, recording on or off, and consent capture, and it logs which were in force for every call.

Configuring those controls correctly for the places you call is your responsibility as the controller. We give you the switches and the audit trail; you decide the policy.

05Who we share it with

Subprocessors that make the product work: cloud hosting, telephony carriers, speech and language model providers, payment processing, and error monitoring. Each is under contract, assessed before onboarding, and listed on our subprocessor page.

Authorities, where a valid legal order requires it. We will tell you first unless we are legally prevented from doing so.

We never sell personal information and we never share it for cross-context behavioural advertising.

06How long we keep it

Call audio and transcripts follow the retention window set on your workspace, from 7 days to 7 years, with a default of 90 days. Deleting a call removes the audio, the transcript and the derived scores.

Account and billing records are kept while your account is open and for the period tax law requires afterwards. Security logs are kept for 12 months.

07Your rights

Depending on where you live, you can ask for a copy of your data, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. Workspace owners can do most of this themselves from the settings area without asking us.

Write to privacy@tringtring.ai and we will answer inside 30 days. If you are not satisfied, you can complain to your local data protection authority.

08Transfers and security

You choose where your workspace stores data. Where data moves across borders we rely on Standard Contractual Clauses and the UK addendum.

Data is encrypted in transit and at rest. Access is role based, logged, and reviewed. We run background checks on staff with production access and require hardware keys for it.

09Changes to this notice

We will post any change here and update the date at the top. If a change materially affects you, we will email workspace owners at least 30 days before it takes effect.